Policies

Shipping & Returns:

Please use our contact form or give us a call at 765.548.0507 for any questions that you may have.

SHIPPING, HANDLING, & INSURANCE:

1. We ship to the USA only.

2. If you reside in the state of Indiana, there will be a sales tax calculated in the total amount of purchase. Current sales tax is .07% and is subject to change.

3. Packages are normally shipped via UPS or U.S.P.S.

Please Note: There is a $20.00 shipping fee for all hand guns that are shipped U.S.P.S. Please contact us if other arrangements need to be made.

All long guns are $20.00 and will be shipped UPS.

4. The shipping quote provided is accurate. If for some reason the actual shipping is more than original quote then we will contact you. If you are in AK or HI, you will need to email/or call us directly for a quote.

5. Shipping will not calculate if your order is over 499 lbs.

6. Shipments over 150 lbs have a discounted UPS shipping rate which must be calculated differently. Please email or call for these quotes.

7. All firearms must be shipped to an FFL holder. If you do not have an FFL (Federal Firearms License) then you will need to locate one in order to process the transfer for you. You must also enter their address as the shipping address on your order.

8. A signed copy of an FFL must be received before the firearm can be shipped.

9. Due to UPS requirements, handguns ship separately from ammunition via 2 day delivery for a freight charge of about $22.00 for one gun, $34.00 for two, $45.00 for three, $55.00 for four, etc.

10. If you wish to have an item shipped via US Mail or are in AK or HI, or overnight delivery, please call for a quote. .

11. Please note. UPS should make three delivery attempts, if after three different attempts, you fail to take delivery of the ammunition it should be held at the UPS depot for 5 days, if after this you still fail to collect the shipment, it will be returned to us and you will still be responsible for all shipping charges.

SHIPPING RESTRICTIONS:

1. AMMUNITION:

California – no tracer or incendiary ammo.

Massachusetts, Los Angeles, Chicago, New York City – ammo only to 01, 02, 07, or 08 FFLs.

Washington DC – no ammo deliveries.

Illinois – FOID card must be on file for ammo deliveries.

2. HI-CAP MAGAZINES:

California, Massachusetts, Chicago, and Washington DC – no mags over 10 round capacity.

Hawaii – no handgun mags over 10 round capacity, rifle mags ok.

New Jersey – no mags over 15 round capacity.

Maryland – no mags over 20 round capacity.

New York – no mags over 10round capacity made after 1994.

3. FIREARMS RESTRICTIONS:

California – Handguns must be approved by CA DOJ (except C&Rs), and no assault rifles.

Massachusetts – Handguns made after 1997 must be approved by MA DOJ, and C&R handguns are sent to FFL dealers only.

Maryland – new handguns with fired case allowed.

New York – new handguns with fired case allowed, C&R handguns are sent to FFL dealers only, and no assault rifles.

New Jersey – C&R handguns are sent to FFL dealers only.

Illinois – FOID card for the buyer (customer, dealer, or C&R holder) must be on file.

Washington DC – no firearms.

BILLING & SHIPPING ADDRESSES:

1. The billing address entered when completing your order MUST MATCH EXACTLY the billing address for the credit card you are using (the address where you get your credit card bill). If it does not, your order will be delayed, or could be cancelled in some cases.

2. If you do not want the order sent to this address, then please specify a different shipping address.

3. For ammo orders an adult over 21 must be present with proper id at the ship to address to sign for the package.

SHIPPING OF AMMUNITION:

1. Ammunition deliveries must be signed for by an adult 21 yrs or older (Those 18-20 yrs old can order rifle or shotgun ammo with the understanding that someone over 21 must receive and sign for it). There must be no local, state, or federal laws prohibiting the receipt or possession of ammunition by the buyer.

2. We mostly ship via UPS and U.S. P. S.

3. We cannot ship ammunition overnight except via FedEx, and FedEx charges a $30 per package Hazardous Material Charge.

4. We cannot ship ammunition to Hawaii and Alaska except via FedEx or a freight forwarder.

SPECIAL ORDERS:

1. We can special order many types of firearms, and many Federal ammunition loads that are not in stock.

2. Special order firearms, ammo, or items need to be prepaid. We will charge your card in full in advance when we order the gun or ammo from the manufacturer or supplier.

3. Cancellation of a special ordered item is subject to a restocking fee. There are no refunds of special ordered items, if defective, there can be exchange only.

PAYMENT METHODS:

1. Payment can be made by PayPal, VISA, MasterCard, or Discover, for prompt shipment. We also accept money orders.

2. Credit Cards are only accepted from USA.

3. There is no surcharge for credit card use.

4. Merchandise purchased with business or personal checks will be held two weeks or longer until check has cleared the bank before the order is shipped.

RETURNS INFORMATION:

1. GENERAL RETURNS INFORMATION:

If you have any questions, issues, or concerns, please notify us immediately.  Our goal is to have satisfied and return customers. We will do our best to work through any issues or concerns that may arise.

Every new item we sell comes with a 30 day inspection period. If you are not satisfied with your order when it arrives, or it is not what you expected, or you do not like it for some reason, we’ll refund your money or exchange the item within 30 days of receipt, if it is still in the same condition as when we shipped it. (Does not apply to items sold AS-IS).

2. RETURNS OF NON-DEFECTIVE ITEMS:

All returned non-defective items must be returned in original packaging and in the same condition in which it was shipped, merchandise that’s been fired, modified or abused, or is returned incomplete is not accepted for refund or exchange. If you wish to send an item back you must email or call 765.548.0507. Shipping costs are not refundable, customer responsible for paying shipping both ways.

3. RETURNS OF DEFECTIVE ITEMS:

New products are guaranteed to be free of defects. Surplus items and used items are guaranteed to be as advertised. Although we visually check each item for any apparent defects before it’s shipped, we do ask that you immediately check your merchandise once it arrives. If the items appear defective or do not function, please call us at 765.548.0507. Some products we sell are covered by the manufacturer’s warranty that requires items to be sent directly to the manufacturer for replacement or repair, not to Catlin Arms Sales. If we made a mistake on your order, for example, sent the wrong item, we can issue a return services label so you do not have to pay return freight charges.

4. DAMAGED SHIPMENTS:

If an item is damaged during shipment keep all materials (boxes, packing lists, labels and merchandise included in the shipment.) this will help the claims process. Open and inspect all your items immediately upon receiving them. If the package was damaged in shipment, please call us at 765.548.0507.

5. A NOTE ON SURPLUS FIREARMS & AMMO

Remember, NRA grading standards do not really apply to military surplus guns. We make every effort to accurately describe the condition of our military surplus items online and when you call. See our gun grading guide here. If you have more detailed questions about the condition of an item, then please email or give us a call and we will be happy to assist.

If you have trouble with ammo, such as not feeding, not firing, or extracting, et cetera, check your gun, since many times a customer will return ammo that they report does not work and it works perfectly when tested by us.

6. We always hope you are satisfied with your order. To make sure you get everything you expect from CatlinArms, we back your purchase with our 30 day inspection period. Customers who call after 30 days normally cannot return any items, after 30 days all sales are final. If you wait 30 days or more before you look at your order, and then find something wrong, unfortunately we can no longer accept returns after such an extended period of time.

Price Disclaimer: ALL PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE, please email/call to confirm current pricing and availability. We are not responsible for typographical errors.

WARNING: ALL FIREARMS AND AMMUNITION BUYERS SHOULD RECEIVE PROPER INSTRUCTION AND TRAINING IN THE PROPER USE OF THESE PRODUCTS BEFORE USING THEM.

HOW TO PURCHASE A HANDGUN ONLINE:

1. Legally, when an individual wants to buy a gun through the online/through mail they must have it shipped to a Federal Firearms License (FFL) holder. However, you can still purchase a gun online if you do not have an FFL.

2. If you would like to make an online purchase and you do not have an FFL, you will to find a local gun store or other FFL holder in your area and get their permission to have a gun shipped to them from CatlinArms. Most dealers will do a transfer for you for a small fee.

3. Once you have located a business/FFL holder, they will need to send us a signed in ink copy of their FFL, or fax a legible signed copy, including their phone number and contact name. They only need to send this once as it is kept on file until it expires.

4. Once we have the FFL on file, you can order online, being sure to enter the FFL’s info in the space for shipping address, and your info in the space for billing address.

5. We can then ship to the dealer’s place of business and you can pick up your gun from them meeting all local, state, and federal laws.

6. If you order and we have no FFL on file, we will email you back explaining that you need an FFL, causing your order to be delayed. All items are subject to prior sale.